The iConsult Story
The iConsult concept came into being one afternoon in 2010, when Richard was in the waiting room of a prestigious London aesthetic clinic, watching an incredible situation unfold. A woman (let’s call her ‘Stacie’) who was clearly on her first visit was nervously filling out medical history forms and waiting patiently to be seen by the practitioner. Stacie waited… and waited… and finally when it was her turn to be seen, a ‘regular’ customer swept in off the street and straight into the treatment room ahead of her. Embarrassed and overlooked, Stacie sat back down and continued to wait. Finally, she was seen by the famous practitioner but her appointment and treatment were over in less than fifteen minutes. Shortly after leaving the clinic, Stacie was on the phone to the receptionist to complain about her experience – hardly surprising!
Richard witnessed this situation first hand and it inspired him to create a clinic management system which would make Staci’s experience not only a thing of the past, but IMPOSSIBLE. Hence – iConsult was born and has been specifically created to adhere to the core values inspired by STACIE:
By creating a best-practice pathway, iConsult guides practitioners each step of the way to ensure patients receive a consistent and compliant experience – with proper consultation and consent, treatment planning and record-keeping. In addition, the system helps practitioners create lasting relationships and maximise the lifetime value of each and every patient. End to end support with diary management and patient follow-up brings front of house straight in line with patient management!